Once we are harmed, our sense of compassion drives us to warn others of the dangers they may face if they are caught in a similar situation. We have not only been victims of harm, we also, in our role as patients, witnessed harm done to us and done to other patients. If we, the prime witnesses, do not speak up, who will? How else can these wrongdoings be stopped? How will the public ever know the truth?
Medical and psychiatric institutions rarely apologize to victims. They are reluctant to do this, even though apology is the right thing to do. More typically, they remain mum, saying nothing at all. The silence is awkward indeed, and in many ways, revealing.